FAQ

The Cleaning Lady Agency FAQ in Hobart

Find out more about us before giving us a call

Q: How do I pay & can I have a receipt?

A: Please pay your cleaner in cash on the day of service. Yes, the cleaner can leave you a receipt if requested.


Q: How much time will I need?

A: When you contact our staff, we will discuss your cleaning priorities and the size of your home or office. We can then recommend how much time you may require, or alternatively, start with our minimum two hours. You can always increase hours later on. Your cleaner will be able to advise you when you meet for the first time.


Q: Do I provide the cleaning equipment?

A: Yes, our cleaner will use your cleaning equipment and products so that we don’t introduce anything that may cause a health risk to anyone in your home.


Q: Can I have a trial period, or what happens if I am unhappy with the cleaning?

A: A trial period isn’t required as you can cancel your cleaning service at any time. Just call the office and if there is anything you are unhappy with, please tell us so that we can try to resolve it and find a solution for you rather than lose you as a valued client.


Q: How will the cleaner get into my home if I am at work?

A: Many of our cleaners hold keys and alarm codes which provide for greater flexibility. We recommend that you meet your cleaner prior to the first appointment if you are unable to be home at that time.


Q: Do you clean carpets?

A: No, we leave that to the experts but we will offer recommendations if you’re interested.


Q: Do you clean windows?

A: Yes, cleaning of internal windows only. There are safety guidelines that apply to this job, please discuss with our office prior to your appointment. 


Q: What about my pets?

A: Advise our office if you have pets so that we can notify our cleaner prior to commencing. (Some cleaners may have allergies)


Q: Can I postpone when I am on holidays?

A: Yes, but please give at least 2 weeks’ notice so that we can offer our cleaner some temporary work while you are away.

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